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Privacy PolicyLast Updated 12/06/2023.

In addition to this policy, please also make sure to visit and understand our Terms of Service. 

Introduction

RoomEscapeVR is run by a Danish entity RoomEscapeVR, with the majority of servers operating from Europe. RoomEscapeVR offers a wide variety of services to users from almost every country around the world, with a vibrant community and many opportunities for users to share their creativity with others by means of user profiles, templates (game levels), and in-game chat. In order to offer these services to you, we must often collect, store and transmit personal information.

We strive to be as transparent as possible in every aspect of running RoomEscapeVR, and this privacy policy should bring us even closer to that goal. This document aims to describe what information we collect on our network and in the use of our products and services, how we use that information and what options we offer you to control your personal information.

By using our service, you confirm that you have read and understood the Terms of Service and this privacy policy, including how and why we use your information and that your use of the service is subject to the applicable Terms of Service and this Privacy Policy. If you do not want us to collect or process your personal information as described herein, you have several choices including limiting the information we collect on you, or not using the Network, or our Products and Services.

Information we collect

On account registration

While limited functionality can be enjoyed without an account, it is often required that a user registers an account to experience certain services. When registering an account, we store:

  • Your username
  • Your email address
  • Your password (bcrypt+salt)
  • Your IP address and country

This personal information, with the exception of your username and country, is never shared publicly.

On updating your profile

When building up your user profile (which is publicly visible to all other users), you can optionally provide:

  • Your social media presence (twitter, discord, skype, website)
  • Your avatar and profile cover images

All the above fields are publicly visible but can be withdrawn immediately and permanently at any point from the profile page. On uploading user submitted content When participating in chat or uploading content to our service such as a template, you are expressly publicizing all submitted content. In most cases, it can be edited and deleted after submission at your discretion, but in certain cases this functionality may be locked to maintain relevance and provisioning of service to our user base.

As an example, if you upload a template and it is "ranked", it becomes the basis for the user base at large to achieve scores on. At this point the option to delete a submission will be revoked. On playing the game and submitting a score When completing a game session (passing or failing an escape room), details on your performance will be automatically submitted to our server. The scoring portion of this submission may be displayed publicly in the Global Leaderboards and on your User Profile and can not be deleted or modified.

Logging

We utilise error logging which collects technical and usage information as you use our services. This may include IP address, your username, browser type and version, time zone setting and location, operating system and platform and other details on what devices you use to access our services. This collected data is aggregated and only retained as it is useful. Generally the period of retention for non-aggregated data is less than one month, with automatic purge rules.

Disclosures of your personal data

We may perform marketing, advertising and unsolicited emails at your discretion with opt-in checkboxes. We may share your personal data with third parties in very specific cases: Where you have expressly made information public To fulfill your store orders To process payments via payment processing providers. (We use Stripe). To organize newsletters. (We use mailchimp)

Your rights and control As a user you have the right to migrate, update or delete your personal information. This can be done primarily from the user settings, or where not available from a localized "Edit" feature on the relevant section of our site.

In many cases, user submissions such as templates can be deleted on an individual basis. You will find delete buttons directly associated with the items that can be deleted. You have the option of deleting your account from our service.

Please note that this is currently a manual process and may take several days to complete (contact us to file a request). In the case of account deletion, portions of your public contributions may remain intact, as detailed in "Information we collect".

Cookies

We use cookies, we strictly use them to maintain your session state and login credentials across multiple sessions. Data security Security is very important to us. RoomEscapeVR follows accepted standards to protect your personal information during processing, transferring, and storage.

We employ HSTS to ensure all sites on our domain are encrypted via TLS and maintain high standards in data security for access to our servers, restricting access to your personal data when we do not need to access it. We also regularly purge data on an ongoing and automatic basis as to only keep as much historical data as necessary to perform our legitimate business interests.

Children

RoomEscapeVR services are not designed for children under the age of 13. If we discover that a person under the age of 13 has submitted personal information to us without parental permission, we will endeavor to delete the information from our systems.

Data Controller

Hi, I am Lewis and I am your data controller. If you have any privacy concerns or requests to exercise your legal rights, don't hesitate to contact me directly at the address listed below. Email: lewis@roomescapevr.com (24 hour response guaranteed)